In this case, you need to log in again and start a new session. You might see a browser-to-server authentication error and get disconnected from your My Account session if you’re accessing your account from a mobile device that changes data networks in the background.
IP address errors while using My Accountįor security reasons, the Internet Protocol (IP) address assigned to your computer or device must remain the same during your My Account session. Your account number and user ID are the same for your civilian and uniformed services accounts. Connecting your accounts in this way allows you to toggle between them without having to log out and log back in. If you have both a civilian and a uniformed services TSP account, you can connect them by setting the same password for both accounts.
Dual civilian and uniformed services accounts Note: For all browsers listed above, we recommend using the current version with auto update enabled.
Internet Explorer 11 (compatibility view disabled). TSP web pages are best viewed with one of the following browsers: Internet browser compatibilityĪn older internet browser may not support the security features you need to view personal account information. The TSP cannot endorse any information or advice from third-party applications or services. We recommend that you only log in to My Account through. Providing your TSP account credentials to a third-party application may put your account security at risk. If you give your account credentials to a third-party application, you may receive a verification code each time that application attempts to retrieve information from your TSP account. Financial aggregators, apps, or services on other websites If you encounter a different issue and can’t find the information you need here, you can call the ThriftLine and speak to a TSP representative for help. You can resolve most common account access problems by requesting your account information, updating your validated contact information, or changing the way you receive your one-time security codes for login.
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